Privacy Policy – Version October 2025
1. Who we are
This privacy policy applies to BioLogical Medical Center (BLMC) – Dr Fierlafijn BVBA, based in Belgium.
We provide medical, osteopathic, and complementary health services in our clinic and through our website www.blmc.eu.
You can contact us at:
📧 info@blmc.eu
🌐 www.blmc.eu
We take the protection of your personal data very seriously and handle all information in compliance with the EU General Data Protection Regulation (GDPR) and applicable Belgian privacy laws.
2. What data we collect
Depending on how you interact with us, we may collect:
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Basic information: name, address, email, and phone number.
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Medical information: details you provide during consultations or treatments.
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Technical information: IP address, browser type, device type, and cookies used to improve website performance.
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Communication information: emails, messages, or forms you send us.
3. Why we process your data
We only process your data for clear and lawful purposes, such as:
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scheduling and performing medical consultations and treatments;
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maintaining patient records;
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responding to questions or requests;
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sending administrative information (invoices, appointment confirmations);
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improving our services and website;
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complying with legal and regulatory obligations.
We never use your data for unrelated purposes without your consent.
4. Legal basis for processing
We process your data based on one or more of the following legal grounds:
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Consent – when you voluntarily provide information (e.g., contact form).
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Contract – to deliver medical or related services.
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Legal obligation – to meet healthcare record or tax requirements.
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Legitimate interest – to improve our services or ensure clinic safety.
5. How long we keep your data
We retain your data only as long as necessary:
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Medical records: minimum 30 years (as required by Belgian healthcare law).
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Administrative records: 7 years (tax and accounting).
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Newsletter or contact data: until you unsubscribe or withdraw consent.
After these periods, data are securely deleted or anonymized.
6. Who has access to your data
Access is strictly limited to:
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authorized BLMC staff bound by professional confidentiality;
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certified GDPR-compliant systems such as WIX.com, Daktari.be, and Doctena.be;
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official authorities when legally required.
We never sell or rent personal data to third parties.
7. International transfers
Some data may be processed outside the EU (for example, via cloud providers like WIX or Google).
In such cases, we ensure an adequate level of protection using EU-approved safeguards (Standard Contractual Clauses or equivalent).
8. Cookies and analytics
Our website uses functional and analytical cookies to improve user experience.
These cookies do not identify you personally but help us understand site usage.
You can manage or delete cookies in your browser settings.
Learn more at https://www.allaboutcookies.org/
9. Data security
We use strong technical and organizational measures to protect your data, including:
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encrypted SSL connections (https);
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secure servers and access control;
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regular data backups within protected cloud environments.
10. Your rights
Under the GDPR, you have the right to:
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Access – know what data we hold about you.
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Rectification – correct inaccurate or outdated data.
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Erasure – request deletion of your data (where legally possible).
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Restriction – limit the way your data are processed.
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Portability – receive your data in a structured digital format.
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Objection – oppose processing based on legitimate interest or marketing.
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Withdraw consent – when processing is based on consent.
11. How to exercise your rights
To exercise any of these rights, please contact us at:
📧 info@blmc.eu
Include your name, contact details, and specify your request.
We will respond within 30 days. For complex cases (e.g., medical records), we may need more time but will keep you informed.
12. Data-breach procedure
If a data breach occurs, we will:
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log and investigate the incident;
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notify affected individuals and the Belgian Data Protection Authority if required;
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take corrective action to prevent recurrence.
13. Changes to this policy
We may update this policy as laws or our services evolve.
The latest version will always be available on www.blmc.eu.
Current version: Version 2025 – Effective as of 16 October 2025.
14. Contact
If you have questions or concerns about your data, please contact:
BioLogical Medical Center (BLMC)
Dr Fierlafijn BVBA – Belgium
📧 info@blmc.eu
🌐 www.blmc.eu
If you believe your data rights have been violated, you can contact the Belgian Data Protection Authority via
https://www.gegevensbeschermingsautoriteit.be